We believe we must remain vigilant in improving our ability to help our clients get the resources they need. We must ensure that our organization lives up to our mission and values – and that we are making a genuine, and constructive, impact in the communities we serve. We must start by taking great care of our people so that they are empowered and motivated to meet the disparate needs of our clients.
We will ensure that we have operational processes in place to exceed our clients’, moral owners’, funders’ and donors’ expectations.
Our goal is to build a transformative and results driven management culture focused on achieving a 100% satisfaction rate among our moral owners, clients, funders and donors. Our work should fit into the lives of our clients, rather than our clients fitting into our work. We must strive to understand the full picture of our clients’ needs and to create the right relationships to best
support our clients in achieving their goals. Our clients, moral owners, funders and donors have a
valuable perspective that can help guide our growth and our work. We must have the right processes in place to ensure fiscal stability and quality assurance throughout all of our programs.
We will be an exemplary steward of funds, demonstrate a strong quality-minded culture, and actively engage with our clients, moral owners, donors and funders to ensure satisfaction.
Our clients will think of us first when they have a problem to solve. We will achieve this by delivering on the following:
We will ensure we have the right processes, people and tools in place to maximize our impact with our clients.
Our goal is to become an Employer of Choice in our communities – evidenced by our progress
towards a 100% employee satisfaction rate. We know that our environment will change and that we will be blessed with new opportunities to serve. To be prepared for those opportunities, we must be nimble and able to handle quick additions, changes and shifts in to our program focus.
Ultimately, to ensure that we most effectively serve our clients, we must do all we can to create the best environment for our employees. We will achieve this by delivering on the following:
Ensure we are well positioned to be responsive to urgent needs and to organize scarce resources for the most effective results.
Our goal is to add $10m in new funding per year. To be in the right place, we must actively engage in our communities through legislative involvement, advocacy work with – and on behalf of – our clients, actively monitoring of trends, and maintaining a keen focus on the evolving needs of our client base. We must also actively pursue opportunities to improve the services we offer clients, while being good stewards of our funding. This requires a keen focus on resource management to ensure we are adequately prepared to positively impact the lives of those we serve. And, it requires a proactive approach to partnerships and collaborative opportunities to serve people in need.
We will achieve this by delivering on the following:
We are committed to diversity and inclusion to promote a culture where we celebrate our differences. Everyone feels included in our mission of bringing God’s healing, hope, and help to our communities. We provide vital human services to Florida’s citizens regardless of age, race, sexual orientation, ethnicity, background, or belief system. We also want to do everything we can to promote diversity, equity, and inclusion within our organization. We seek to maintain a constant state of self-reflection, listening, and openness. While ensuring all voices are equally heard, spaces are safer for those experiencing systemic oppression and lack of access. With that goal in mind, we created a task force with folks from all over our organization which comprises our Diversity, Equity, and Inclusion committee, to continue this work beyond today’s challenges.