Meet Ron Bonollo, who has worked with LSF in partnership with Eckerd Community Alternatives for the past 5 years. Ron supports Case Managers with invaluable learned people skills, averaging four home studies a week.
Ron always comes back from a visit with a story. He gets to know his clients and values the experience. In one particular case, a mother had to make an end of life decision for her daughter. Ron handled this most difficult situation with professionalism and care without causing further disruption to this already highly emotional event.
Ron is able to adjust his demeanor and tone to that of the client. He impresses upon Case Managers that you have to care and to not refer to them as ‘cases’, they are families. Be upfront and let them know your expectations. Be personable, firm and consistent.
By taking a no-nonsense approach and empathizing with his clients, Ron makes a bigger impact to these families in a shorter period of time.