The COVID-19 Call Center is available 24/7 . Call 1 (866) 779-6121 if you are experiencing symptoms.
For the latest information about COVID-19 in Florida, please visit https://floridahealthcovid19.gov/ or call the Florida Department of Health 24 hours a day, 7 days a week at 1-866-779-6121.
To apply for food assistance, Medicaid, and/or cash assistance, or to manage your benefits and receive information, visit https://www.myflorida.com/accessflorida/ or login to your MYACCESS account 24 hours a day, 7 days a week.
With a MyACCESS account you can: apply for benefits, check the status of an application, report changes, receive information faster by opting-in to receive electronic notifications, and upload documents 24 hours a day, 7 days a week. Log into your MyACCESS account here: https://www.myflorida.com/accessflorida/.
For information about free meals for children under 18 when school is out, families can text the Florida Department of Agriculture and Consumer Services at FLKIDSMEALS to 211-211 to find their closest participating Summer BreakSpot location, and can also call 2-1-1 to speak with a live operator 24 hours a day for additional locations. Families can also use the Summer BreakSpot children’s meal locator website at SummerBreakSpot.FreshFromFlorida.com.
Florida KidCare includes free, subsidized, and full-pay options for health and dental insurance for Florida children ages 0-18. There are four KidCare programs: Medicaid, MediKids, Children’s Medical Services, and Florida HealthyKids. For more information on these programs, please visit the FloridaKidCare website at: https://www.floridakidcare.org/.
The Refugee Services Program assists refugees with many employment, training, and health related services to attain economic self-sufficiency. For more information about this program, please visit our web page at: https://www.myflfamilies.com/service-programs/refugee-services/overview.shtml.
The Office of Homelessness contracts with local entities that provide a comprehensive array of emergency, transitional, and permanent housing, and supportive services to address the varying needs of the persons who are homeless or at-risk of becoming homeless. For more information about this program, including locating a local provider, please visit our web page at https://www.myflfamilies.com/service-programs/homelessness/.
For information regarding elder services and activities, such as food and nutrition, health and wellness, housing, legal services, long-term or home care, or other support services, please call the Florida Department of Elder Affair’s Elder Helpline: 1-800-96-ELDER (1-800-963-5337).
For questions or assistance regarding adult protective services, such as the placement of seniors at assisted living facilities, nursing homes, etc. please call the Florida Department of Children and Families’ Office of Adult Protective Services: 850-488-2881.
For additional elder services by county, please see http://elderaffairs.state.fl.us/doea/elder_helpline.php.
To report any known or suspected abuse, neglect, exploitation or self-neglect of vulnerable adults (elderly or disabled), please call the Florida Department of Children and Families’ Florida Abuse Hotline which receives reports 24 hours a day: 1-800-962-2873. Reports are also accepted online at: https://reportabuse.dcf.state.fl.us/.
Handling the Unforeseen During COVID-19
What you need to know now about COVID-19 in Florida
Adults 60 and older and those with underlying medical conditions like heart disease, diabetes and lung disease are more likely to develop serious illness. Here’s what you can do right now.
Call before you go
Call your health care provider if you have a fever, cough or shortness of breath and returned from international travel or a cruise in the last 14 days.
Wash for 20 sec.
Wash hands often with soap and water – 20 seconds or longer (or use alcohol-based hand sanitizer with at least 60% alcohol).
Avoid touching your face
Avoid touching your eyes, nose or mouth with unwashed hands or after touching surfaces.
Practice social distancing
If you are around other people, keep 6 feet between you when possible. Avoid hugs, handshakes, large gatherings and close quarters.